Frequently Asked Questions

 

Why CLIPI?
In todays digital world, we’re all constantly capturing life’s moments on one of our digital devices. Unfortunately, our pics and videos are usually downloaded to a computer or a hard drive and rarely get seen again. That’s where CLIPI comes in. We’ll take your best pics and video clips and edit them into a short, fun video clip. An ideal way to relive and share your memories with friends and family.

Where can I use a CLIPI video?
Edited videos of your holiday/sporting event/special occasion/etc. are an easy and convenient way to view and share the best of your photos and videos. The files can be watched on your computer, smartphone, tablet or TV. They make an ideal gift for friends or family members. A video of the grandchildren makes a special, heart warming gift for their grandparents, it also makes a perfect gift for that friend who has everything.

How do I get my images and videos to you?
Once you’ve selected a video duration and processed your order and payment, we’ll send you an upload link. All you need to do is click the link, drop your files onto the CLIPI WeTransfer site and press send – It’s as simple as that!

I'm still unsure on how I can get my footage and photos to you?
We’ve created a step-by-step document on how to upload your files. Click here to download the PDF. Alternatively, please email us at hello@clipi.me for further assistance.

My photos and videos are on my phone. Is there a way that I can send you my files directly from my phone?
 Yes there is! Simply download the WeTransfer app (available for iOS or Android), launch the application, select your photos and videos, enter our upload email address (upload@clipi.me), and press “transfer”, it’s as easy as that! Please remember to upload your files whist connected to a wifi network.

Does the upload use a large amount of data?
This all depends on how much you’re uploading and how big your files are. We recommend uploading from a computer with a decent internet connection (preferably an uncapped account). Uploading from a mobile device whilst on a 3/4G connection is not recommended due to data costs, but uploading from your mobile device whilst on wifi, is perfectly fine.

What if I don't know how to download my images from my device or memory card?
In rare cases where a person is unable to or doesn’t know how to download their photos/videos from their device or memory card, please drop us an email and we’ll get one of our experts to assist you. If you’d prefer, we can also arrange for your memory cards to be collected from you. Once your video is complete, we will then return your memory cards together with your new video.

Can't I just send my memory cards to you?
You certainly can! Some of our clients want as little hassle as possible and prefer to use this method. Please email us if you’d like to use this option. (Please note CLIPI strongly advises to make a backup of your memory card before sending)

What video options do you provide?
Our videos are all supplied as mpg4 video files.

What is the frame size of the supplied videos?
To preserve quality, we will generally avoid upscaling your video and deliver the finished video in the resolution that it was supplied in. Ideally, we’d like to supply in 720p (1280 x 720) or 1080p (1920 x 1080). If we are supplied 4K footage, we’d gladly supply the finished video in 4K.

How do I tell you how I'd like my video to be edited?
During the “Checkout” stage, you will be presented with questions and options. To help us understand the details for your video, please be sure to complete the questionnaire. If you feel like you would like to supply more information, please drop us an email and we will happily apply your comments to your video where possible.

Can I select music for my video?
Of course you can! This option is selected in the checkout questionnaire. You can upload a track together with your photo/video upload, or we’ll try and find a suitable track for you.

Can I use the video to promote my business?
Unfortunately not. Our videos are intended for private use only. Please contact us if you require commercial usage rights and we’ll happily supply costs for music usage fees.

I'd like my video of my snowboarding trip to be high paced and energetic. Can I choose the style of video?
You certainly can! There is an option to choose the video pace in the checkout questionnaire.

Can I supply a title for my video?
Of course you can! Please supply a title for your video in the checkout questionnaire. Any title that helps identify the event will be perfect!

I only have photos and no video footage. Can you still put a video together for me??
We definitely can! Your videos can consist of video footage, a mixture of videos and photos, or just photos – The choice is yours!

What if I want to change something in my video?
If there is a picture you really hate… or a title you want to change, we’ll be happy to assist! Please note that we only allow for one opportunity to make changes, so please ensure that when you request the changes your comments are clear and concise.

What if I want a video longer than 10 minutes?
We can put together any length video. Please contact us on hello@clipi.me for any custom requests.

How long will you take to edit my video?
Once we’ve received your media, the edit process will generally take between 10 to 20 days, depending on the video duration, the amount of media supplied and where your order is in the queue. So, if you submit loads of footage, your video could take a little longer to put together. If you urgently need your video, we do offer a premium processing option (this will incur an additional charge), which will bring your video to the front of the queue and ensure that your video is completed as quickly as possible.

What payment options do you have?
Our USA and UK payments are processed through PAYPAL and our SA payments are processed through Payfast or via EFT. If you don’t have a PAYPAL account, payment can still be made with a VISA or MASTERCARD credit card.

How do I get the final video?
Once your video is complete, a download link will be emailed to you. Clicking on the download link will download the video to your computer. In addition to the download link, you can also choose to have the video delivered to your address on either a branded USB stick or DVD. These options are ideal for gifts!

Can you tell me more about the USB stick option?
Our CLIPI branded USB sticks are 16gb USB3 sticks. They come packaged in a branded tin box and are ideal for gifts. The listed price includes delivery.